Get in Touch
We'd love to hear from you! Whether you have questions, feedback, or need support, we're here to help make your reading experience with FLORA even better.
Contact Method
- Email Us: For all inquiries, support, feature requests, and feedback, contact us at flora@squareone.house and we'll get back to you as soon as possible.
Frequently Asked Questions
- How do I reset my password? Currently, password resets need to be handled manually. Contact us at flora@squareone.house with your username, and we'll help you reset your password.
- I am not receiving verification email If you're not receiving your email verification, please write to flora@squareone.house using the same email address you used to sign up, and we'll activate your verification manually.
- Can I export my reading data? Yes! FLORA provides data export functionality in your settings page. You can export both your reading activities and library data.
- Is my reading data private? Absolutely. Your reading data is private by default. You control what information is visible and can adjust privacy settings in your account.
- How does the reading streak work? Reading streaks count consecutive days of reading activity. Here's how it's calculated: (1) Any day you log reading activity (using the stopwatch or adding manual activities) counts toward your streak. (2) The streak increases by 1 for each consecutive day with reading activity. (3) We provide a 4-day freeze buffer - if you miss 1-4 days, your streak won't break, but it won't increase either. (4) Missing 5 or more consecutive days will reset your streak to 0. (5) The system checks your streak daily and updates it automatically based on your reading activities.